The right help for the moment
Sometimes we need to be in the room. Sometimes a calm voice is enough. We’ll help you choose a suitable way to work through the problem, based on your device, the task and what your booking includes.
For hands-on setup, printers, Wi-Fi, TVs or a lesson where you’d like someone beside you. We see the same screen and practise on the devices you actually use.
A good fit when equipment needs connecting or being there makes learning easier.
What a home visit feels like →You hold the phone or sit at your device; we talk through the steps while you make the changes. Useful for a clear question or a suitable task you can follow without screen sharing.
We agree the task first. Some brief questions may be covered by your care package’s follow-up.
Ask about a suitable phone-help booking →For suitable software and settings problems, we may use a screen-sharing connection with your permission. This depends on your device, connection and the help needed; it isn’t available for every problem.
You stay present and in control. We explain the connection before it begins, and you can end it.
Explore Remote Rescue →What’s included in the booking?
Remote Rescue is $49 for one suitable software or settings issue on one device. Depending on the task, help may be by phone guidance or a suitable remote connection. Hands-on hardware work needs a home visit.
The $199 Peace of Mind Family Tech Care Package includes 30 days of brief phone follow-up for minor questions or quick checks about the original session. New problems, new setups and longer work are separate fixed-price jobs.
Other packages have their own listed inclusions. We check what you’ve booked before arranging follow-up, so you know which help is included.
Read the Family Care inclusions →