Packages

For the “is this real, or is it a scam?” moments. We tidy the digital clutter, turn down the nuisance calls and leave you with a clearer plan for what to trust—and what to leave alone.

A lovely fit for: Seniors, retirees and families in Adelaide’s northern and western suburbs.

• A proper device tidy-upDevice performance checks, unwanted pop-up and app removal on up to two phones, tablets or computers.
• A quieter phoneCall-filtering setup so unknown callers can go to voicemail without ringing, where your phone and provider support it. We check the trade-offs for calls you do want.
• A trusted way back inSet up supported recovery contacts or recovery options with a trusted family member, with your permission.
• Find the sneaky subscriptionsReview recurring app charges together and help cancel the unwanted ones you authorise.
• Your fridge-side safety reminderA laminated, large-print “What NOT to Click” cheat sheet to keep beside the kettle—or on the fridge.

No setup can prevent every scam. We help you understand warning signs, improve settings and make more informed choices.

Free phone emergency-contact settings check on every visit. You can also choose a free write-in wallet card, filled in together with only the information you want to share. These are contact aids, not monitoring or an emergency-response service.

Work outside the listed scope will increase charges. We’ll explain the extra cost and get your approval before proceeding.

The new-device feeling should be exciting, not a kitchen table covered in passwords and worry. We help bring your familiar digital world across and make the new screen feel like yours.

A lovely fit for: A newly purchased smartphone, iPad, tablet or laptop—and an owner who wants a gentle start.

• Bring the important things with youTransfer photos, contacts, email and supported apps from the old device, where accessible and compatible. We explain anything that cannot move.
• Set it up for your eyes and earsAdjust text size, brightness, sound and notifications around your comfort—not the factory defaults.
• Reconnect your homeConnect Wi-Fi and help pair your TV, printer or Bluetooth devices, where compatible and within the session.
• A guide that looks like your screenA personalised, step-by-step guide with photos of the client’s actual screen, so the instructions feel familiar next time.

Keep your old device and account access available. Large transfers, damaged devices or account-recovery problems may need extra time, agreed with you first.

Free phone emergency-contact settings check on every visit. You can also choose a free write-in wallet card, filled in together with only the information you want to share. These are contact aids, not monitoring or an emergency-response service.

Work outside the listed scope will increase charges. We’ll explain the extra cost and get your approval before proceeding.

You can’t always be there when Dad’s screen changes or Mum wants to make a video call. Book someone who will listen, work through the frustrating bit and practise the steps with them. The aim is a more capable, confident person using their own technology—not a promise about their health or safety.

A lovely fit for: Adult children booking help for parents living independently in Salisbury, Port Adelaide, Woodville and surrounding suburbs.

• Their frustrations come firstA patient, 90-minute in-home session focused on the devices or apps causing the most frustration.
• A playbook to keepA custom laminated Visual Playbook with familiar steps they can follow after we leave.
• The family kept in the loopWith the client’s consent, an SMS or email Family Session Summary for the booking family member: what we fixed, adjusted and practised.
• A familiar voice afterwards30 days of direct phone follow-up for minor questions or quick checks about what we covered. New issues or extra visits are quoted separately.

Your parent stays in control. Family summaries and recovery arrangements are agreed with them; passwords and verification codes are not included in updates.

Free phone emergency-contact settings check on every visit. You can also choose a free write-in wallet card, filled in together with only the information you want to share. These are contact aids, not monitoring or an emergency-response service.

Work outside the listed scope will increase charges. We’ll explain the extra cost and get your approval before proceeding.

A little more “I can do that myself.” Three patient visits focus on tasks you want to handle on your own, with time to try, ask again and practise. Family can arrange the booking, while the person using the device chooses the goals and stays in control.

A lovely fit for: Tech-anxious adults and seniors who want lasting skills, with time to practise between sessions.

• Visit 1 · Device FoundationsCalling, text messages, the camera and keeping photos in order. Start with the things you want to do every day.
• Visit 2 · Connected & ComfortableVideo calls with family, ABC iview or SBS On Demand, and online-banking basics with you in control of your account.
• Visit 3 · Safer & More IndependentSpotting suspicious emails, password habits, web browsing and simple troubleshooting such as restarting Wi-Fi.
• A little help between sessionsPrinted reference notes at the end of every session, built around what you practised on your own device.

Three individual $129 independence sessions total $387. The $329 bundle saves $58. Paid streaming services, devices and other third-party charges are not included.

Free phone emergency-contact settings check on every visit. You can also choose a free write-in wallet card, filled in together with only the information you want to share. These are contact aids, not monitoring or an emergency-response service.

Work outside the listed scope will increase charges. We’ll explain the extra cost and get your approval before proceeding.