Photos & devices

The new-device feeling should be exciting, not a kitchen table covered in passwords and worry. We help bring your familiar digital world across and make the new screen feel like yours.

A lovely fit for: A newly purchased smartphone, iPad, tablet or laptop—and an owner who wants a gentle start.

• Bring the important things with youTransfer photos, contacts, email and supported apps from the old device, where accessible and compatible. We explain anything that cannot move.
• Set it up for your eyes and earsAdjust text size, brightness, sound and notifications around your comfort—not the factory defaults.
• Reconnect your homeConnect Wi-Fi and help pair your TV, printer or Bluetooth devices, where compatible and within the session.
• A guide that looks like your screenA personalised, step-by-step guide with photos of the client’s actual screen, so the instructions feel familiar next time.

Keep your old device and account access available. Large transfers, damaged devices or account-recovery problems may need extra time, agreed with you first.

Free phone emergency-contact settings check on every visit. You can also choose a free write-in wallet card, filled in together with only the information you want to share. These are contact aids, not monitoring or an emergency-response service.

Work outside the listed scope will increase charges. We’ll explain the extra cost and get your approval before proceeding.

Your fixed-price job covers: One photo library on one device: organise up to three albums and configure one compatible backup destination. Storage subscriptions are separate.

Your favourites deserve better than living somewhere in “that cloud thing”. Bring some order to a manageable photo collection, explore backup options and practise finding the pictures that matter.

• Agree which devices, albums and photos to focus on before the visit.
• Choose backup and storage options together, with any ongoing storage costs explained first.

Free phone emergency-contact settings check on every visit. You can also choose a free write-in wallet card, filled in together with only the information you want to share. These are contact aids, not monitoring or an emergency-response service.

Work outside the listed scope will increase charges. We’ll explain the extra cost and get your approval before proceeding.

Your fixed-price job covers: One old phone, tablet or computer: check that the essentials are already backed up, then help with authorised sign-out and reset. New transfers and data recovery are separate.

Before it disappears into a drawer, check what needs saving and whether the new device has the essentials. Then work through the sign-out and reset steps you approve, with the important checks done first.

• Review accessible photos, contacts and accounts before you decide what to do next.
• No reset without your explicit permission; this is not a lost-data recovery service.

Free phone emergency-contact settings check on every visit. You can also choose a free write-in wallet card, filled in together with only the information you want to share. These are contact aids, not monitoring or an emergency-response service.

Work outside the listed scope will increase charges. We’ll explain the extra cost and get your approval before proceeding.