Memory rescue

Your fixed-price job covers: One standard audio cassette, both sides, up to 90 recorded minutes, transferred to MP3 listening files and a WAV preservation copy. Simple file naming is included; track-by-track editing and audio restoration are separate.

• Listen againAudio files you can play on compatible phones, computers and music players.
• Choose where they liveYour USB/SSD or existing cloud account—one destination included.

One delivery destination is included: your own USB flash drive or external SSD, or your existing cloud storage with enough space. Drives and cloud subscriptions are separate. You keep your originals; we name the files clearly and check that they open and play.

We check the exact format, condition and playback compatibility before accepting your media, and agree the handover and completion date before booking. Standard playable media only; repairs, restoration, film reels and copy-protection removal are outside this job. Picture and sound quality depend on the original recording.

Work outside the listed scope will increase charges. We’ll explain the extra cost and get your approval before proceeding.

Your fixed-price job covers: One playable VHS or supported camcorder tape, up to three recorded hours, transferred to an MP4 video file with a clear name. Tell us whether it is VHS, VHS-C, Video8, Hi8 or MiniDV so we can check the playback equipment for that exact format before booking.

• A familiar formatMP4 video for compatible TVs, tablets and computers.
• Your original comes homeThe tape is returned with your digital files; it is not erased.

One delivery destination is included: your own USB flash drive or external SSD, or your existing cloud storage with enough space. Drives and cloud subscriptions are separate. You keep your originals; we name the files clearly and check that they open and play.

We check the exact format, condition and playback compatibility before accepting your media, and agree the handover and completion date before booking. Standard playable media only; repairs, restoration, film reels and copy-protection removal are outside this job. Picture and sound quality depend on the original recording.

Work outside the listed scope will increase charges. We’ll explain the extra cost and get your approval before proceeding.

Your fixed-price job covers: One readable CD at $15 (up to 80 minutes of audio or 700 MB of data), or one readable DVD at $25 (up to two recorded hours of home video or 4.7 GB of data). Audio becomes MP3/WAV, compatible home video becomes MP4, and data files are copied as files. Only material you are entitled to copy; damaged-disc recovery and copy-protection removal are excluded.

• Keep the useful filesClearly named audio, video or data files, matched to the disc contents.
• Choose your destinationOne customer-supplied USB/SSD or existing cloud destination.

One delivery destination is included: your own USB flash drive or external SSD, or your existing cloud storage with enough space. Drives and cloud subscriptions are separate. You keep your originals; we name the files clearly and check that they open and play.

We check the exact format, condition and playback compatibility before accepting your media, and agree the handover and completion date before booking. Standard playable media only; repairs, restoration, film reels and copy-protection removal are outside this job. Picture and sound quality depend on the original recording.

Work outside the listed scope will increase charges. We’ll explain the extra cost and get your approval before proceeding.

Your fixed-price job covers: Set up playback of an existing digitised collection on one compatible TV, computer, tablet or digital photo frame. Create up to three clearly named favourites or shortcuts, practise opening them together and leave a simple picture guide. Use with a transfer booking or files you already have.

• Your screen, made familiarChoose one compatible device and either local USB/SSD playback or your existing cloud library.
• Practice, then press playA guided run-through and a picture guide using your actual setup.

Setup labour is included; digitisation, new drives, media players, screens and paid apps or subscriptions are separate. We check your device compatibility and chosen setup before booking. This is a personalised setup using existing software, rather than development of a new app or a whole-home server installation.

Free phone emergency-contact settings check on every visit. You can also choose a free write-in wallet card, filled in together with only the information you want to share. These are contact aids, not monitoring or an emergency-response service.

Work outside the listed scope will increase charges. We’ll explain the extra cost and get your approval before proceeding.

Your fixed-price job covers: Configure one personal memory library using compatible existing devices and software, with access on up to three devices. Organise up to ten named folders or albums from an already digitised collection, create simple home-screen shortcuts and configure one local SSD library or existing private cloud library. Includes a family practice session and a personalised visual playbook.

• Built around your familyA simple TV, computer or tablet experience, with familiar names and favourites.
• Sharing stays your choiceIf cloud sharing is chosen, agree named family access with you and practise opening the library.
• A system you can use tomorrowClear shortcuts, guided practice and a visual playbook you keep.

Setup labour is included; digitisation, new drives, media players, screens and paid apps or subscriptions are separate. We check your device compatibility and chosen setup before booking. This is a personalised setup using existing software, rather than development of a new app or a whole-home server installation.

Free phone emergency-contact settings check on every visit. You can also choose a free write-in wallet card, filled in together with only the information you want to share. These are contact aids, not monitoring or an emergency-response service.

Work outside the listed scope will increase charges. We’ll explain the extra cost and get your approval before proceeding.