Last updated 5 October 2026
Service terms
Quotes and bookings
Submitting an enquiry does not create a booking. We will confirm the scope, timing, location and price before work begins. If the problem changes or requires additional work, we will discuss that with you first.
Access and cooperation
You are responsible for providing safe access to the relevant premises, devices, accounts and information. Please back up important data where possible and have account recovery details available. Never disclose banking PINs or payment card security codes.
Data and third-party services
Technology work can involve risks including data loss, device failure and changes by third-party providers. We take reasonable care, but cannot guarantee that every device, account, connection or third-party service can be repaired, recovered or made compatible.
Consumer rights
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.
Website information
Website content is general information and may change. It is not a promise that a particular issue can be resolved without first assessing it.
Questions
Questions about these terms can be sent to hello@helpfultechco.com.