Last updated 5 October 2026
Privacy policy
What we collect
When you contact us, we may collect your name, email address, phone number, location, details about the help you need and any other information you choose to provide. Our website may also collect basic technical and usage information through hosting and analytics services.
Why we collect it
We use personal information to respond to enquiries, provide and improve our services, arrange appointments, keep appropriate service records, maintain website security and meet legal obligations.
How we share and store information
We only share information with service providers where needed to operate the website, communicate with you or deliver our services, or where required by law. These providers may process information in Australia or overseas under their own privacy and security terms. We take reasonable steps to protect information and keep it only as long as needed.
Technology support and your devices
Providing support may involve seeing information on your device. We will only access what is reasonably needed for the work you ask us to perform. You should not send passwords, payment card details or other highly sensitive information through the website form.
Your choices
You may ask to access or correct personal information we hold about you, or ask a privacy question, by emailing hello@helpfultechco.com.